Faq

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Faq – Frequently Asked Questions

Why you can trust Vw Tour And Transport Bali?

Vw tour and transport Bali. is an Indonesian company of online reservation tours and excursions to Bali and other islands of Indonesia.
Since 2013 we have organized tours for more than 60,000 tourists, received plenty of positive reviews, and signed more than 40 contracts with reliable companies and guides of Bali.

How to book a tour with Vw Tour And Transport Bali?

On our website, you can easily find and book any service you need.
You can get the most amazing impressions of your trip to Bali just in two steps:

  • press the ‘BOOK’ button
  • fill out your personal information on the website

The booking manager will contact you, if necessary, and arrange everything.

Can I change my reservation after booking?

Yes, you can.
All the changes to your order (address, phone number, etc.) can be made by contacting the booking manager via chat on WhatsApp

How do I know if my booking is confirmed after the payment?

After your order is paid, a message confirming your booking with a link to your personal account will be sent to your e-mail and phone number. On your account, you will have all the details of your reservation.

Are prices on the website per person or group?

On Vw tour and transport Bali. the prices are per person. You can set your preferred currency: dollars, rupees, or rubles. But there are exceptions where the price is indicated not for 1 person, but for a group of 2 or more people. For example, these are Transfer from/to the airport, Yachts in Bali, Fishing in Bali, Boat trip on the Black Pearl boat, Tours to the island of Nusa Penida, Gili Islands Tour 2 days 1 night, Individual tour of the islands of Bali and Nusa Penida. If you are not sure and you have any questions about the price, write to the manager about booking in the online chat

How do I know what is included in the ticket price and what is not?

You can find detailed information about what is included in the price of your ticket on the ‘Event’ page in the ‘included’ section and on your account in the ‘included’ section.

How can I cancel my reservation?

You can cancel your reservation by contacting the booking manager via online chat (in the bottom right corner of the website or on your account).

Are our online payments safe?

The payment is via a major Indonesian system. We receive money instantly, The payment is completely safe.

Can I pay for the tour on the day of the trip?

Yes, You can pay for some services on our website on the day of the trip, but mostly all the services are booked with partial or full payment. If you want to pay on the day of the tour, please fill the form booking and have the menu for pay on the spot.

How can I pay for service on the website?

The payment is made on your account in the ‘Payment’ section. After booking on the website you will receive a message via email with a link to your account.

What cards are accepted?

You can make an online payment with VISA, MasterCard, Pay Pall, and Barcode Qris

Faq | qris-Vw

Can I pay the total amount at once?

You can make an online prepayment or pay the full amount of the service

If I have any questions about the payment, who should I contact?

If you have any questions, please contact the booking form via online or online chat by Whatsapp

How can I cancel my reservation and have a prepayment refund?

You can cancel your reservation by contacting the booking manager through online chat or by sending an email to [email protected] with your order number.
A full refund is made if you cancel your trip at least 48 hours in advance for all events except those listed below.


Exceptions:

  • full refund is possible only if canceled at least 7 days before the event of Motocross, Yachts, and Diving.
  • full refund is possible only if canceled at least 14 days before the event of Tour to Gili Islands ➝ 2 days / 1 night’.
  • The processing time of the refund is up to 7 days.
  • The term of refund is up to 14 days.
  • Refund for the service retaining 10% of the payment amount.
  • Refunds are made at the exchange rate set by the Bank of Indonesia on the day of payment.

Which currency can I pay the rest of the amount on the spot?

You pay the remaining amount on the day of the tour in Indonesian rupees upon arrival at the event. You can find the remaining amount on your account in the ‘Payment’ section.

How do I leave a review about the tour?

You Can log in with your email and log in before or After the tour you will receive an email with a link where you can leave a review. You can also leave feedback on your account.